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eGain Announces AI Agent for Zoom Contact Center

eGain AI Agent brings trusted knowledge and real-time guidance to today's most modern contact centers...

News Desk

Staff Writer

Published

Jun 25, 2026

Source

The Manila Times

Analytics

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eGain Announces AI Agent for Zoom Contact Center

AI Insight:This news matters because it highlights the integration of AI technology into contact centers, enhancing customer experience and efficiency.

eGain, a leading provider of cloud-based customer engagement and digital transformation solutions, has announced the launch of its AI Agent for Zoom Contact Center. This innovative solution brings trusted knowledge and real-time guidance to today's most modern contact centers, empowering agents to deliver exceptional customer experiences. By leveraging the power of AI, eGain AI Agent enables contact centers to automate routine tasks, improve first-call resolution rates, and provide personalized support to customers. With its seamless integration with Zoom Contact Center, eGain AI Agent streamlines customer interactions, allowing agents to focus on high-value tasks and deliver more empathetic and effective support. This cutting-edge solution is poised to revolutionize the contact center landscape, driving business growth and customer satisfaction.