Europcar apologises for blocking Shetland family without passport ID

Europcar has issued an apology after a family from the Shetland Islands was unable to collect a car in Glasgow due to the company's requirement for passport ID, which is not a standard form of identification in the Scottish islands. The father, who was traveling with his young child, was unable to provide the necessary documentation, resulting in the family being blocked from collecting their vehicle. This incident has sparked concerns about the lack of awareness and understanding of regional variations in identification documents among some travel companies. In a statement, Europcar acknowledged the issue and apologized for the inconvenience caused to the family, stating that they are reviewing their procedures to ensure that they are more inclusive and accommodating of different regional requirements.